FREQUENTLY ASKED QUESTIONS
- How long is the warranty of your products?
Our products are offered for sale with 10 years sealing guarantee. See warranty terms for details. - Which model should you choose?
Before buying Termorad Aluminum radiator; You can determine the product you prefer by reading the explanations related to our products and examining the thermal values in accordance with the climatic conditions of the city or region where you live. - I chose my model, how do I determine the product sizes?
If you have a ready installation line in the environment where you will install a radiator, make sure that the installation status is reviewed by an expert. It is of great importance to determine the size and quantity of the radiator by the experts in order to heat the area you will use in a healthy way. If you want to decide the product dimensions yourself, you can ask for help from our company by sending us the information about the area to be heated by using info@termorad.com.tr address or +90 532 050 33 93 Whatsapp line. - I would like to replace all radiators in my house with TERMORAD Aluminum radiators which are more elegant and aesthetic.
In the face of this question, we have a few questions to ask you.
- Is your home or office where you will use Aluminum Radiator heated by a central system or individual combi boiler?
We're warming up with an individual combi boiler. (Super, we can change it without a problem)
- Is your home or office where you will use Aluminum Radiator heated by a central system or individual combi boiler?
- If your answer is Central System; In the central system, do other users use aluminum radiators or other products like sheet panels, cast iron slices etc.?
Aluminum radiator in other areas. (Super, we can change it without a problem)
In other areas, there are sheet panel, cast iron slice, etc. (Super, we can change it without a problem)
- If your answer is Central System; In the central system, do other users use aluminum radiators or other products like sheet panels, cast iron slices etc.?
! One of the most important features of aluminum radiators is that it gives more calories with low water volume, so we recommend that you contact us or an expert for technical details before application in order to avoid problems with such requests.
- Where can I buy your products?
You can contact our company to find out the sales points in your city. - How do I make a payment?
You can make your payments online with your credit card, in cash or in installments or by Transfer/EFT. - How will my product be delivered to me?
We deliver the products with our contractual firm Yurtiçi Kargo in Turkey.
Our products reach your hand within 3 working days from the date of shipping. - I received the product; it came out damaged. What should I do?
When you receive the product, unpack the packages and check the product for physical damage before deliverer leaves. If there is any damage such as crushing, bending or breaking, record the report to the deliverer and return the product to the officer for return. Then call our company to report the situation. Our company will immediately produce a new product and send it to you.
***In case of receipt of damaged products which are not recorded, the responsibility belongs to the customer.
- Is there anything I should pay attention to when using the product?
We recommend adding TKS-42 (Termorad Protection Solution) to your installation system in order to increase the efficiency and life of your products during use. It provides safe and long usage in heating areas where individual heating and all radiators are TERMORAD aluminum radiators. - When I evacuate the air of the radiators, I saw that the water in it was black. Do you think I should have it cleaned?The blackening of the installation water does not mean that the water in the system is dirty and the radiators are clogged or inefficient. It indicates the exhaustion of oxygen in the darkening of the water. Since oxygen in the plumbing will cause corrosion, the depleted plumbing water is the most efficient water for your heating system. Emptying this blackened water and adding fresh water to its place will cause the system to re-fill with oxygen, corrosion and calcification.
- What should I do in case of failure?
If you experience a problem, follow the TROUBLESHOOTING steps on our site. If your problem is not solved, please contact our company.